At dezireart ("we," "us," or "our"), we are dedicated to offering a seamless shopping experience for our customers ("you," "your"). Novanebula Innovate Private Limited, We understand that sometimes cancellations may be necessary, and our Cancellation Policy is designed to provide transparency and clarity throughout the process. If you have any questions, our customer support team is here to assist you. Thank you for shopping with dezireart, where your satisfaction is our priority.

Eligibility for Cancellation

We aim to accommodate cancellations whenever possible, though eligibility may vary depending on certain factors. Orders that have already been processed or shipped may not be eligible for cancellation. Additionally, custom-made or personalized items may have different cancellation conditions. To verify if your order can be canceled, check your order status in your account dashboard or contact our customer support team.

To maximize the chance of a successful cancellation, initiate the process as soon as possible. Orders already in the shipping phase may be subject to additional fees or restrictions. Certain promotional or discounted items may also have different cancellation rules, which will be outlined at the time of purchase. Our goal is to maintain a fair and transparent policy to enhance your shopping experience.

Cancellation Timeframe

You can cancel your order within a specified window of time after placing it. The timeframe for cancellations may vary depending on the status of the order. Once an order has been processed or shipped, cancellation may no longer be possible.

To check if your order is still eligible for cancellation, visit your account dashboard and review your order status. Orders placed during peak periods or special promotions may have different cancellation timeframes. We strive to offer flexibility while ensuring efficient order processing.

Cancellation Procedure

To cancel an order, log in to your account and navigate to the 'Order History' section. Select the order you wish to cancel and follow the on-screen instructions to complete the process.

If you encounter any issues or have questions, feel free to contact our customer support team for assistance. Cancellations can only be processed within the specified timeframe and before the order is processed or shipped. Once an order reaches the shipping stage, it may no longer be eligible for cancellation. We appreciate your cooperation in following our procedure to ensure a smooth experience.

Refund Process

Upon successfully canceling an eligible order, we will initiate the refund process. Refunds will be issued using the original payment method, and we strive to complete the process as quickly as possible.

If you have any concerns or inquiries regarding your refund, our customer support team is here to assist you. Our goal is to ensure a hassle-free refund experience for all our customers.

Exceptions to Cancellations

While we aim to accommodate cancellations, there are certain exceptions. Orders for personalized or customized electronics may not be canceled once production has begun. Additionally, orders that have been processed, packed, or shipped may not be eligible for cancellation.

Special promotions, clearance items, or limited-edition gadgets may also have different cancellation policies, which will be communicated during checkout. Please carefully review product details and terms before placing your order to avoid any inconvenience. Our customer support team is available to provide clarification and assistance in specific cases. We strive to balance flexibility with operational efficiency while providing the best service possible.

Legal Disclaimer

This Cancellation Policy is subject to change without prior notice. While we make every effort to ensure the accuracy of the information provided, we cannot guarantee that all details on our website are free from errors or fully up-to-date. By using our website, you agree to release us from any claims arising from reliance on the information provided, including this Cancellation Policy.

We reserve the right to refuse or cancel any order at our discretion, particularly in cases that violate our terms of service or are deemed fraudulent. In the event of discrepancies between website information and other communications, the website shall take precedence. By placing an order with us, you acknowledge and agree to abide by the terms outlined in this Cancellation Policy.

Contact Information

If you have any questions or need further assistance regarding our Cancellation Policy, please contact us at novanebulainnovateprivatelimit@gmail.com.